Policies

Ordering

Please use the contact form in How to Buy to order an item. I will reply with a confirmation email and then you we will be able to proceed with payment. Make sure you do not pay for the order until I have confirmed it with you

Payment

Payments can be made through PayPal but you don’t need a PayPal account to use it, simply press the PayPal option and the follow the instructions to pay by debit or chredit card. I must confirm the order before purchase. Please make a payment within 3 days of order being confirmed or the sale will be cancelled. I will send an email to remind you. Please see How to Buy for further info on how to pay.

Shipping

I use Royal Mail services and post second class as I want to keep the price of postage and packaging as low as possible. If you would like a upgrade to first class or signed for don’t hesitate to contact me and I can quote you an updated shipping charge. If you are buying more then 2 items contact me as I can create a custom order for you with combined shipping as it is more cost effective

I ship items within 3-5 days from purchase but always aim for 3 days. Second class normally arrives UK 2-3 working days, Europe 4-5 working days and everywhere else 5-6 working days. I can not be responsible for delayed post as they are totally out of my hands. If you want to guarantee quick delivery and require a tracking number I can also provide alternative shipping costs for expedient shipping.

Refunds and Exchanges

I want you to be happy with your purchase but if for any reason you are not please contact me as soon as possible after receipt to arrange a refund or exchange. All shipping charges for refunds are your responsibility. You can cancel the order and get a refund from me within seven days after receipt of the item, provided the item has not been used and is not a custom order. All purchases are covered by the UK Distance Selling Regulations

Green Shipping

I am always trying to improve my eco credentials both personally and in the business, this extends to my packaging so I will always try to reuse items that otherwise would be thrown away. I am also trying to avoid excessive use of tape as the glues aren’t great for the environment either so I currently sew up the packages though this is not always possible. Go Green and make sure you reuse or recycle the packaging I send you.

Not answered your question?

Feel free to contact me and I’ll be more then happy to help

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